FAQ for service partners

Go to https://www.stringssg.com/service-provider-signup and fill up all required information. Make sure to select the relevant service category and entity type.

Go to Account > Notifications and turn off New job requests for Email or Push.

New requests can only be opened manually by answering to the questionnaires for the required service. Requester will need to go through an email and mobile verification system to verify their email and mobile number. Mobile and email verified requesters are tagged accordingly. If our system notices any anomalies in the request, the request will be auto canceled.

Yes, all mobile numbers go through a verification process before they can be added to a profile.

You can use the in-built chat system to chat with the requester or you can also call or WhatsApp the requester if they have provided their mobile number.

When responding to a request ensure that you are good match for the request and attached your offer (if any) which is relevant to the request. A request may be responded by multiple professionals in the area, so it is important to attend to new requests as soon as possible and use the Call/WhatsApp option to directly interact with the client.

No, service provider subscriptions are non-refundable. However, subscriptions can be cancelled by logging in to you account, which will stop any recurring billing.

Navigate to Account > Subscription to manage your subscription.

Subscriptions remain valid even after cancellation, until the end of the subscription cycle which is until the next billing cycle. If a subscription is cancelled no further charges wil be imposed from the next billing cycle.

Add your bank account or debit card under Account > Payout. Once Stripe has verified it, payments are paid into your payout balance, and you can transfer them to your bank. The help guide "How to set up your payout account" shows each step.

No. Your account type, country, service category and entity type (Individual or Business) set your pay terms and the jobs you get, so our team changes them for you. Email support@stringssg.com with the change you need.

No, StringsSG will send online receipt to the client on their app.