1. Job Cancellation by Service Provider
If you, as a service provider, have accepted a service request and subsequently need to cancel the service, the following conditions apply:
Cancellation Fee
In Singapore, a cancellation fee of SGD 25 is charged to your saved card when you cancel a job you have accepted. The job is only cancelled once the fee has been paid.
Refund of Earnings
Any earnings already paid to you for the service request are taken back from your payout account, and the request is offered to other service providers.
2. Request Cancellation by Consumer Client
If a consumer client decides to cancel a service request, the following terms will apply:
Cancellation Before the Day of Service
If the consumer client cancels a one-time booking before the day of the scheduled service, they are refunded in full, and any earnings already paid to you for it are taken back from your payout account.
Cancellation on the Day of Service
If the consumer client cancels on the day of the scheduled service, there is no refund and you keep any earnings already paid to you. The client may choose to reopen the service and reschedule it for a later date.
Packages
Packages (annual, weekly and instalment plans) are not refunded when cancelled.
Important Notes
These terms have been established to ensure fairness and clarity in the cancellation process. We encourage all service providers to communicate openly with consumers and uphold these terms to provide a positive experience for all users of the StringsSG platform.
By providing your services on the StringsSG platform, you agree to abide by these terms and conditions. Failure to comply may result in appropriate actions, including account suspension or termination. If you have any questions or concerns regarding these terms, please feel free to contact our support team for assistance.
Thank you for being a valued service provider on StringsSG, and we look forward to a successful partnership.
