Refund Policy on Service for Consumer Clients

You are a consumer client for StringsSG, if you have registered an account with us and have availed any professional service like handyman service, air conditioner servicing, personal training, domestic helper etc.

The terms on refund policy only applies to consumer client who have taken a service directly through StringsSG and have made the payment to StringsSG invoice and have a receipt for it. Any dealing directly with any service provider listed on StringsSG platform is not eligible for refund.

These Terms of Service govern the refund policy for StringsSG (referred to as "we," "us," or "our") with respect to payments made for our services by a Request. By using our app, website and our services, you agree to comply with the following refund policy:

1. No Refund if Service is Provided:

Once we have successfully provided the requested service, no refunds will be issued.

2. No Refund if the Request is Cancelled on the Date of Service:

If you cancel your request on the same date as the scheduled service, no refunds will be provided.

3. 50% Refund if Request is cancelled after 24 hours of the request open time and 24 hours before the Service Date/Time:

If you cancel your request after 24 hours of the request open time and 24 hours before the service Date/Time, you are eligible for a 50% refund. The refund will be processed using the original payment method.

4. 100% Refund if Request is Cancelled within 24 Hours of Open and the Service Date/Time is Greater than 48 Hours:

If you cancel your request within 24 hours of opening it, and the requested service date/time is scheduled to occur more than 48 hours in the future, you are eligible for a 100% refund. The refund will be processed using the original payment method.

5. 100% Refund if Request is Cancelled within 24 Hours of Open and the Service Date/Time is Greater than 48 Hours:

If you cancel your request within 24 hours of opening it, and the requested service date/time is scheduled to occur more than 48 hours in the future, you are eligible for a 100% refund. The refund will be processed using the original payment method.

1. No Refund if Service is Provided:

Once we have successfully provided the requested service, no refunds will be issued.

2. 100% Refund if Request is Cancelled within 24 Hours of Open and the Service Date/Time is Greater than 48 Hours:

If you cancel your request within 24 hours of opening it, and the first occurrence of the requested service date/time is scheduled to occur more than 48 hours in the future, you are eligible for a 100% refund. The refund will be processed using the original payment method.

3. Charges on cancellation of subsequent services (does not apply to Helper service or Aircon service):

Notice of cancellation of subsequent services must be given to StringsSG 48 hours prior to the next service, for the next service to be included in the cancelation. The amount charged for the subsequent services will be refunded after a deduction of $30 as processing fee for the cancellation.