1. Send your request
Pick the service and number of units, choose a date and time, and add your building or villa details. It takes about a minute.
AC Not Cooling in Dubai?
Upfront prices across Dubai, travel included
Upfront pricesTravel included
New-customer discount on your first booking
60 days warranty
Travel included
Dubai · AC not cooling
At 45°C outside, an AC that only manages 27°C inside feels broken - but most of the time it just needs cleaning. Here is how to tell what is wrong, and what each fix costs.
- Check these 4 things first
- Most fixes are cleaning
- Diagnosis if unsure
The two fixes that solve most cases
A dirty coil causes more "not cooling" calls in Dubai than anything else. Start with a cleaning or a coil wash; if the technician finds a deeper problem, they tell you before doing anything else.
Book online and confirm in the app - no card needed now.
Check these four things before you book
- 1
Thermostat mode and setting
Make sure it is on Cool (not Fan or Dry) and set below room temperature. A setting of 24°C is realistic in summer; 18°C will not cool faster, it just runs longer.
- 2
The filter
Open the return grille and look. A grey, matted filter can halve the airflow. Wash it and try again after an hour.
- 3
The outdoor unit (split systems)
Is the fan spinning? Is the coil covered in sand or blocked by stored boxes? It needs space to throw heat out.
- 4
The breaker and the time of day
A tripped breaker stops the outdoor unit while the indoor fan still runs. And at 3 pm in August every unit in Dubai struggles - judge it in the evening.
What the cause usually turns out to be
Dirty coil (most common)
Air comes out cool but weak. Fixed by a coil chemical wash.
Low refrigerant
Air is barely cool, with frost on the pipes outside. Needs a leak check and gas refill.
Failed capacitor
The outdoor fan or compressor hums but does not start. A small part, quickly replaced.
Undersized unit
A 1-ton unit in a sun-facing living room will lose in July. See our AC ton size guide.
District-cooled apartment?
If you pay a chiller or cooling bill separately from DEWA, your building is on district cooling. Your unit has no compressor or gas, so the fixes are different: clean the filter and coil, check the thermostat, and if the supply air is not cold at all, ask building management whether the chilled-water valve on your unit is working.
Why Dubai Homes Book StringsSG for AC Service
Prices on screen, vetted technicians and nothing added on the day.
The price you see is the price
Travel is included and there is no call-out charge. The total is confirmed before the visit.
Warranty on the work
30 days on cleaning and repairs, 60 days on coil and deep cleaning, 90 days on gas refills. If the same fault comes back, we return at no charge.
Vetted technicians
Technicians are ID-checked, assessed on their AC experience and rated by customers after every job.
Lower per unit on bigger bookings
Servicing every unit in one visit costs less per unit than booking them one at a time.
Slots that suit your week
Morning, afternoon and evening slots across Dubai, weekends included.
Message your technician
Share building access, parking and photos of the unit in the app before the visit.
Everything on record
Each job, price and note is kept in your account - useful when your landlord or building asks for service history.
How to Book AC Service in Dubai
2. Confirm your request
Confirm it in your StringsSG account - no card needed. Our team arranges payment with you before the visit.
3. Technician assigned
A vetted technician who covers your part of Dubai is assigned, and you can message them in the StringsSG app.
4. Job done, nothing added
The technician works through the agreed scope. Anything extra is quoted first and only goes ahead if you approve it.
Brands We Support
Our technicians service the split, ducted and cassette brands most common in Dubai homes and offices.
Questions people ask
Most often a dirty filter or coil restricting airflow, then low refrigerant from a leak, then a failed capacitor stopping the outdoor unit. A cleaning fixes the first; the other two need a technician.
Only if a pressure test shows it is low. Refilling a unit that is not low on gas does nothing, and refilling a leaking one only lasts weeks.
A cleaning costs AED 119.60, a coil wash AED 211.60, and a gas top-up AED 207.00 for one split unit. If you are not sure which, a diagnosis visit costs AED 81.88.
Filters washed, the indoor coil and blower brushed and vacuumed, the drain tray and line cleared, the outdoor unit inspected and the gas pressure measured.
If the unit smells musty or still blows weak air soon after a cleaning, the coil needs a chemical wash. The technician tells you on the visit, and nothing extra is done without your approval.
A routine cleaning starts at AED 119.60 for one split unit and AED 143.52 for a ducted unit, with travel included. Each extra unit on the same visit costs less.
Every three to four months for units that run all year, and before the summer peak at the latest. Homes near construction or the desert edge collect dust faster and may need it more often.
More AC services in Dubai
Routine cleaning, coil and deep cleaning, gas and repairs for split and ducted units across Dubai.
Guides
- Who Pays for AC Maintenance in Dubai?Landlord vs tenant under Dubai tenancy rules
- District Cooling vs Split ACChiller fees, and what you can service yourself
- Duct Cleaning vs Coil CleaningWhich one your apartment actually needs
- Pre-Summer AC ChecklistWhat to check before the heat arrives
- AC Ton Size GuideWhich tonnage for which room
Back to AC Service Dubai
