Help Centre
Step-by-step guides for the StringsSG app: bookings, receipts, packages, rescheduling, payment cards, reward points, coupons, personal training tools, and payouts for service partners.
Guides for customers
All customers guides- How to find your service recordsFind past bookings, open the service record of each aircon visit and book the same service again in the StringsSG app.
- How to download your receiptsFind and download the receipt for every payment you made on StringsSG, from Orders or Account > Payment & Receipts.
- How to view your package detailsSee how many sessions are left on your StringsSG package, when it expires, your trainer, schedule and agreement.
- How to reschedule a booking or sessionChange the date of a booking or a package session in the StringsSG app, and how approval by your service partner works.
- How to add or remove a payment cardAdd a credit or debit card, choose your default card and remove old cards in the StringsSG app.
- How to earn and use reward pointsHow StringsSG reward points work: what you earn on bookings and personal training progress, what points are worth and how they come off your bookings.
- How to find and apply couponsWhere to find your StringsSG coupons and how to apply a coupon code to an aircon, cleaning or handyman booking.
- How to log your workoutsRecord your sets and exercises in the StringsSG workout log and see your training volume over time.
- How to get your diet planCreate a personalised diet plan from your health assessment in the StringsSG app and download it as a PDF.
- How to complete your health assessmentFill in or update the health assessment your personal trainer needs before training, in the StringsSG app.
- How to track your progress and earn pointsRecord body measurements and progress photos, do your weekly check-in and earn reward points in the StringsSG app.
- How to choose your notificationsChoose which StringsSG messages you get by push, email or WhatsApp, or pause optional notifications.
Guides for service partners
All service partners guides- How to set up your payout accountAdd the bank account or debit card StringsSG pays your earnings into, and finish verification with Stripe.
- How to see your earnings as a trainerWhere personal trainers see per-session earnings, monthly bonuses and payout dates in the StringsSG app.
- How to transfer your balance to your bankMove money from your StringsSG payout balance to your bank account or debit card, and download payout receipts.
- How to check payments from jobsRequest payment from a client after a job, send a payment link and check what you earned from each job in the StringsSG app.
- How to change your account type, country or business detailsService partners ask StringsSG support to change their account type, country, service category or Individual / Business entity type.
Quick answers
Short answers about accounts, bookings and payments are in the FAQ and the service partner FAQ.
Still need help?
Our support team replies on working days.
