Guides for customers

How to download your receipts

A receipt is issued for every card payment. You can open it from the booking or from your full payment history.

Updated November 2026

Steps

  1. From a booking

    Open Orders and tap Receipt on a paid booking. The receipt opens in a new tab, where you can download or print it.

  2. From your payment history

    Go to Account > Payment & Receipts and tap Receipts. Payment History lists every payment; tap View Receipt on the one you need.

  3. Package agreement

    For a personal training or aircon package, open Packages, tap Package details on the package and open the Service agreement (PDF).

Good to know

  • Receipts are issued by our payment processor, Stripe, and show the amount, date and card used.
  • StringsSG is not registered for GST, so receipts do not show GST.
  • In the UAE and Malaysia, online card payment isn't switched on yet: you confirm your booking without a card and our team arranges payment with you.

Questions about this

StringsSG is not registered for GST, so we issue receipts rather than tax invoices. Each receipt shows the amount paid, the date and the card used.
Check Account > Payment & Receipts > Receipts first. If the payment is not there, email support@stringssg.com with your booking ID.