How to check payments from jobs
After a job you request payment from the client in the app. Each payment then shows under Payment from Jobs.
Updated November 2026
Steps
Request payment
In Jobs, tap Complete & request payment on the job (Complete service if it was paid in advance). Check the items and tap Send invoice.
Follow up if needed
A job waiting for payment says "Payment due". Tap Get payment link to send the client a link, or Cancel invoice to change it.
See the payment
Paid jobs show Paid. Go to Account > Payout > Payment from Jobs to see each payment's earnings, fees and refunds, with View Receipt.
Good to know
- Your earning is the job price after commission and the card fee. Reward points or coupons used by the client are paid by StringsSG and do not reduce your earning.
Questions about this
No. The client gets an online receipt in the app automatically when they pay.
Open the job and tap Get payment link to send it to the client again. Contact support if a payment is overdue.
Related guides
Still need help?
Our support team replies on working days.
Looking for something else? See all help guides or the FAQ.
