How to reschedule a booking or session
You can propose a new date yourself. Many changes are approved straight away; the rest go to your service partner, who has up to 24 hours to answer.
Updated November 2026
Steps
For a one-off booking
Open Orders, find the booking under Ongoing and tap Change on the blue date row.
For a package session
Open Packages and tap Tap to change on the Next tile of the package.
Pick the new date and time
Choose the New Service Date, one of the Available Time Slots and a Reason for Reschedule, then tap Reschedule.
Wait for the answer
If the change is approved straight away you will see "Your session has been moved". Otherwise you will see "Request sent" and the card shows "Date change awaiting confirmation" until your service partner answers.
Good to know
- A change is usually approved at once when the new date is at least 5 days after the current one, is not on a weekend or public holiday, the current session is more than 24 hours away and your service partner is free.
- If your service partner does not answer within 24 hours (or by the session start, if that is sooner), the change is approved automatically, unless it now clashes with another job.
- Personal training sessions cannot be moved within 24 hours of the session, other services cannot be moved on the service day, and aircon services cannot be moved to a Sunday. In those cases, message your service partner in the chat.
- A package session cannot be moved past the package expiry date.
Questions about this
Rescheduling closes 24 hours before a personal training session and on the day of other services. Message your service partner in the booking chat instead.
Not always. Changes that meet the usual rules are approved automatically; others go to your service partner, who has up to 24 hours to approve or decline.
Related guides
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