Aircon Service Terms

• You book the service type and number of units, and the technician services the units booked.
• The work is carried out by technicians StringsSG vets from licensed, registered businesses.
• Your technician arrives within a 2-hour arrival window. You can chat with or call them through the app.
• A service record for each visit is shared in the chat in your StringsSG account.

• The price shown before you confirm is the full price of the service booked, with transport included and no minimum booking fee.
• High ceilings (for example landed properties and duplex homes) need a tall ladder, at S$50 per visit. Choose it when you book to include it in the price; if you tell us after paying, it is added to the final bill.
• Work outside the service booked (for example repairs, parts, a gas top-up or a deeper clean the technician recommends) is quoted to you first and done only with your approval. It is invoiced through StringsSG and paid immediately after the service.

• Pay Now: you are charged once your booking is confirmed, with an extra discount.
• Pay Later: your card is saved and authorised, and you pay immediately after the service.
• No Card: you confirm without saving a payment method; a higher convenience fee applies.
• The price of each option is shown before you confirm. In Singapore you can pay by PayNow, GrabPay, credit or debit card, Google Pay or Apple Pay.
• Payment must be made through StringsSG. Late payment and no-show fees are set out in Payment for Service.

• Someone must be at the service address at the confirmed time, and the units must be reachable.
• If no one is there, or the technician cannot reach the units, the no-show terms in Payment for Service apply, and for an annual package that service counts as delivered.

• You can propose a new date and time under Orders in your StringsSG account, subject to availability.
• A one-time booking cancelled before the service day is refunded in full. One cancelled on the service day after a technician has accepted it is not refunded. The full rules are in our Refund Policy.
• Annual packages follow section 7.

If a problem caused by the work comes back within the warranty period, contact us through the app and we will send a technician back at no charge.

The warranty does not cover pre-existing faults, wear and tear from age or poor maintenance, the electrical supply, or units we did not service. Parts and new installations carry the manufacturer's warranty. See Consumer Service Warranty.

When you pay for an annual package, we email you a package agreement with your units, service type, frequency, contract period, number of services and price. It sets out the same terms as this section, with the values for your country.

• The package takes effect once its price has been paid in full.
• StringsSG schedules each service with you and confirms the date and time in your account. You can see and change upcoming dates under Packages.
• You can reschedule a service from your account at least 24 hours before it starts, subject to availability.
• Please tell us through the chat if a service looks overdue.
• Either party may end the package by giving seven (7) days' written notice, by email to support@stringssg.com or through the chat in your account.
• If StringsSG ends the package, the services not yet delivered are refunded, each at the package price divided by the number of services.
• If you end the package, no refund is given for services not yet delivered.

• StringsSG is not responsible for faults that existed before a service, or for the age, wear or condition of the units and their parts.
• For an annual package, StringsSG is not liable for indirect or consequential loss, and its total liability under the package is limited to the price paid for it.
• Nothing in these terms limits liability for death or personal injury caused by negligence.
• StringsSG uses your personal data only to provide and manage these services, in line with the data protection laws that apply, including Singapore's Personal Data Protection Act 2012.
• These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them. Outside Singapore, the governing law named in your package agreement applies.