Part-Time Helper Service Terms

• A part-time helper does general housekeeping in your home, as listed in the job scope. If the booked hours are not enough for everything, agree your priorities with the helper at the start of the visit.
• Each visit is 2 to 4 hours, in half-hour steps. Visits start between 8am and 5pm, Monday to Saturday; Sundays are not available.
• The service is for residential homes only. Move-in/move-out, spring and post-renovation cleaning are separate services and are not part of a helper visit.
• Helpers are background verified. Weekly and fortnightly clients keep the same helper.

• The helper does not bring equipment or cleaning products. Please have a mop, broom or vacuum, cloths and your preferred detergents ready.
• Someone must be able to let the helper in at the booked time. If the helper cannot get in, or the visit is declined on arrival, the no-show terms in Payment for Service apply.

• The price of every visit is shown before you pay and is all-inclusive. Saturday visits cost slightly more.
• A one-off visit is paid when you book, by card or PayNow.
• A weekly or fortnightly plan is paid one visit at a time, as set out in section 4.
• Invoices and receipts are under Account > Payment & Receipts in your StringsSG account.

1. Billing. The first visit is paid by credit or debit card when you book, and the card is saved for the plan. Each next visit is charged to that card 2 days after the visit before it, and no later than the day before the visit. Every visit costs the plan price shown before you pay.
2. Rescheduling. A visit you reschedule after it has been charged is not charged again.
3. Offers. Reward points and coupons come off the first visit only; later visits are charged in full.
4. Minimum of 4 visits. The weekly and fortnightly price is lower than a one-off visit because the plan runs for at least 4 visits. Once 4 visits are done, you can cancel free of charge. If you cancel before that, each visit already done is re-priced at the one-off rate for the same hours, and the difference is charged to your saved card as an early cancellation fee. The fee per visit is fixed when you book, and the cancel screen shows the total before you confirm.
5. Refunds. A visit already charged is refunded in full if you cancel before its service day. It is not refunded on the day itself, and visits already done are not refunded.
6. Missed payments. If a visit cannot be charged to your card by its service day, the plan is cancelled for non-payment, and with fewer than 4 visits done the early cancellation fee applies.

You accept these plan terms when you pay for the first visit; there is no separate checkbox. They are recorded with your payment as version helper-2026-11.

• You can ask to change the date or time of a visit from your StringsSG account. The change is subject to approval by the assigned helper team, and a visit cannot be moved to a Sunday.
• You can cancel from the same place. A one-off visit cancelled before the service day is refunded in full; one cancelled on the service day after a helper has accepted it is not refunded.
• Weekly and fortnightly plans follow section 4. Everything else follows our Refund Policy.

• There is no fixed warranty period on helper visits. Every booking is backed by our 100% satisfaction guarantee.
• Please raise any issue during the visit with the helper, or through the app chat or StringsSG support, so it can be put right. You can also rate and review every visit.